State Farm® Insurance Agent Michael Howell

"I’ve never encountered such an unprofessional and irresponsible insurance company. They’ve been putting accidents under my name instead of my brother’s, and now third parties are showing wrecks on my record. One of these accidents happened when I didn’t even have State Farm. When I spoke to Michael Howell, he told me I’d have to fix it myself with the third party even though it was their fault. His employees even claimed they’d reached out to the third party in the past to handle it, but that’s a lie. To make matters worse, I received a letter in the mail saying my policy was being canceled. One of the accidents that wasn’t mine was listed as a reason for the cancellation. I wouldn’t recommend going to them because when they mess up, it’s your own responsibility to fix it. This insurance agent was particularly horrible. Since this was their fault for putting the wrong information on my record, it seems like they don’t care to contact the third party to rectify the situation since I’m getting my policy canceled. They have the proof that shows I wasn’t the responsible person for the wrecks, yet they’re not willing to do anything about it. If I could, I would give them zero stars for how unprofessional they were in handling this matter and the little they did to help fix it with the third party. In Response to StateFarm: Thank you for responding. I want to clarify that my concern has never been about your office’s professionalism, but about the ongoing impact of inaccurate third-party reporting that originated from an insurance claim not involving me. I understand that agents cannot directly edit third-party databases, and I also recognize that correcting such records requires a formal dispute process. My frustration stems from the fact that despite internal records being correct, the inaccurate information continues to affect my ability to obtain insurance coverage, which indicates the issue has not yet been fully resolved across all reporting channels. I am actively taking steps to address the matter with the appropriate reporting agencies. My goal has always been an accurate and complete correction so that my record reflects the facts. I appreciate the time your office has spent reviewing this matter and hope it can be fully resolved soon."

"I worked with Jen today. It’s obvious she puts customers first. Professional, friendly, and genuinely helpful."

"Michael Howell has been out agent for 20+ years. Always there when needed."

"I have had a great relationship with Michael for decades. He and his team are helpful and responsive to emergencies and simple questions."

"I spoke with Jen after a bought a new car to get my policy changed and she was super sweet, informative, and helpful! Adulting sucks, but Jen made this part super easy! 10/10"

"They were quick and responsive. Got me a competitive rate with no hassle."

"Love working with the Michael Howell agency. Thy are the best. They are there to help and answer any questions you have. Gets things done quickly."

"Working with Michael Howell was such a positive experience. They were professional, knowledgeable, and always quick to respond to my questions. I really appreciated how they took the time to explain my options and made sure I understood my coverage. It’s clear they truly care about their clients and want the best for them. I highly recommend Michael for anyone looking for great service and peace of mind."

"Great team and always helpful! Have never had a bad experience with them!"

"Michael Howell is the best agent! He always works with you to find the best rates and what works right for you and your family. His office staff is phenomenal as well. Very knowledgeable and always quick to respond to any questions or concerns."

"Michael Howell and staff have always shown professional courtesy to every need I have come across. They will go above and beyond to help and ensure that you are always protected and covered by all means that they can. Highly recommend this service to everyone."

"Michael and Jennifer have always gone above and beyond to help me with whatever I’m doing. I’m always buying or selling something so they are always adding insurance to something I’ve bought or taking it off something I have sold. Recently had to file my first claim and they were by my side through everything answering my questions and doing what they could to get the most out of my claim. The most important thing to me is being able to talk to them on the phone anytime I need them and being treated like part of the family and not just another customer. Great service and people for sure"

"We have had Michael as an agent for years, they have always done a great job. Highly recommend Michael Howell"

"Jennifer has ALWAYS been there for us when we needed her!! Will always stay with State Farm!!"

"⭐️⭐️⭐️⭐️⭐️ “Above and beyond” doesn’t even begin to cover it. Jenn Howell at Michael Howell State Farm is the rare combo of lightning-fast, razor-sharp, and genuinely kind. She somehow turns insurance (yes, insurance!) into something that feels effortless — and even a little fun. Efficient? Always. Personal? Completely. Helpful? Beyond words. Jenn doesn’t just do her job — she owns it, and she makes you feel like the only client that matters. If State Farm ever builds a Hall of Fame for customer service, Jenn already has her name on the door"

"Great service , and always willing to help out ! Michael ,Jennifer, and the rest of the crew at Michael Howell Start Farm are the very best at what they do!"

"Working with Michael Howell and his amazing team Jennifer and Amberlee, has been nothing short of outstanding. From start to finish, they’ve shown true professionalism, patience, and care in every interaction. Michael goes above and beyond to make sure everything is clear and that I always feel supported in my coverage decisions. Jennifer and Amberlee are just as incredible always friendly, knowledgeable, and quick to help whenever I have a question or need assistance. The entire office makes you feel valued and taken care of, not just like another customer. It’s rare to find a team that genuinely puts people first, but Michael, Jennifer, and Amberlee truly do. I can’t thank them enough for their kindness, efficiency, and dedication. I highly recommend them to anyone looking for exceptional service and peace of mind with their insurance needs!"

"Very considerate and kind everything was well done and handled very professionally the staff here is amazing"

"Great Customer Service ! I had an experience of 2 payments posted on my account because “I”requested a payment method change. Called Michael Howell agency and a real person answered the phone.. Very rare in this Day & Time. The office assured me with confidence that the payment would be refunded immediately. They apologized politely and sure enough the payment was refunded . I have known Michael for little over 19 years. My family is insured with him as well. Although my family is located in another county , his agency managed the transfers and policies for us. The world is full of anxiety but this agency is so good about showing me a better perspectives."

"Michael Howell and his associates never contacted me to discuss my policy before they cancelled it. They have never answered their phone. I had to make run around calls to State Farm customer service to even get this local firm to contact me. And funny enough it worked because that’s when they sent me a text message, and Jennifer the Manager sent me the number to call. From the beginning she was really rude on the phone. She claimed that they don’t have to send emails, make calls out to inform the policy holder of underwriting issues before they cancel the policy. It’s also funny how I got a email today, with an email recipe of them talking about my policy cancellation on October 16th when I called about it on the phone and she claimed they don’t send e-mails out… Yeah.. I don’t care what the other reviews say on here. I don’t trust this firm or their agents and I’m glad to not be with them. I would give a 0 star if I could."

"Very good service. Personable and helpful with excellent rates!"

"Very helpful agents. She answered all my questions and ran my quotes multiple ways to help me"

"Love this Agency. Always helpful & available. Customer service is Top Tier. They handled everything with quickness after an auto accident. I highly recommend Michael Howell, State Farm Agent & staff for your insurance needs."

"Been with Michael since i was 16 never had any issue now 33 years old dont plan on going anywhere else"

"Not the cheapest insurance, but they literally take care of any issues we have . Less stress on us ."